Policies

Terms and Conditions

In these terms and conditions the following terms have the following meanings:

‘Accommodation’ means the holiday home detailed on this website and any confirmation of booking document;

'Agreement' means the agreement between the Owners and the Visitor for the holiday rental of Accommodation on these Terms and Conditions;

'Owners' means Mr. S.R. and Mrs. D.S. Pike, 21 Foxglove Drive, Groby, Leicester. LE6 0DL.

‘Visitor’ means the person named in the booking confirmation.

1 Agreement

1.1 These Terms and Conditions are printed on the reverse of the booking confirmation. The making of a booking (unless cancelled within 7 working days of receipt of the booking confirmation) will form an agreement on these Terms and Conditions between the Visitor and The Owners for the holiday rental of the Accommodation.

1.2 The Owners permit the Visitor to occupy the Accommodation for the holiday period shown in the booking confirmation together with the use of its contents. Only those persons named on the booking form and whose identity has been verified by passport copies are permitted to stay in the property.

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.

2 Price Changes

2.1 Holiday prices are reviewed each year in autumn, for the coming calendar year. Once prices are reviewed, the price for each Visitor’s booking is confirmed on their booking confirmation.

2.2 If the Visitor has booked in advance of the price review, and the price for their holiday has changed as a result of the review, the Owners will honour the originally booked price.

It is important in order for the Owners to correspond with the Visitor that the Visitor keeps the Owners notified of any changes in their contact details by writing to the Owners : 21 Foxglove Drive, Groby, Leicester. LE6 0DL or emailing using the contact us form on this website.

3 Payment Methods

3.1 Payments are accepted in pounds sterling as quoted on the website or a Euro equivalent provided at the time of booking by the Owners. Payments may be made by cheque or directly into the Owners bank account using internet banking. Details available upon request.

4 Cancellation

4.1 If a visitor wishes to cancel a booking it must give the Owners notice in writing as soon as possible. Cancellations received within 8 weeks of arrival will not be eligible for a refund, unless we can re-let the property. In which case, your booking minus the deposit will be returned to you.

5  Owners Right to Refuse/Alter

5.1 The Owners may, at its discretion, refuse any booking.

5.2 The Owners may cancel or alter arrangements made for the Visitor whether before or during the holiday period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of the Owners; or (b) to perform or complete essential remedial or refurbishment works.

5.3 If a booking is altered or cancelled by the Owners due to circumstances beyond their reasonable control, it will take reasonable steps to offer a suitable alternative booking. If the Owners are not able to offer such an alternative or the Visitor does not accept the alternative offered, the Owners will return to the Visitor the relevant proportion of the money paid by the Visitor to the Owners in respect of the Accommodation and will not otherwise be liable for any loss caused by such alteration or cancellation.

6 Change of Booking

6.1 Transferred bookings are not normally permitted e.g. a change in the Visitor or a transfer from one date to another.

6.2 The Owners may, at their discretion, accept transferred bookings subject to payment of a fee of £50.00 (fifty  pounds). However, bookings will not normally be accepted within one month of the Visitor's holiday, or from one calendar year to another.

7 Maximum Numbers of Visitors

Occupation must be limited to the maximum number of persons for the Accommodation stated on any official promotional literature or on the website, in the available beds only – no tents, caravans or campervans are allowed. The occupation limits are set in line with the level of services available in the Accommodation. To exceed the maximum number of persons in the Accommodation overloads the facilities available which are often not designed or capable of supporting additional usage, and can lead to extensive and expensive damage. As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage.

8 Services

The holiday price will include all charges for water, gas and electricity. Visitors must comply with the instructions found in the welcome pack in the Accommodation regarding the appropriate fuel for use on the wood burning stove within the Accommodation. Any damage caused by using inappropriate fuel will be charged to the Visitor.

9 Liability and Loss of Visitor Property

9.1 Any Visitor’s property found at the Accommodation or on the Owners property will be retained for a period of 6 months, after which the Owners may dispose of the items.

9.2 The Owners will not be liable for any loss of property or any other loss or damage caused by them or their agents or contractors.

10 Pets

10.1 There are no dogs or any other pets permitted.

11 Right of Entry

11.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. The Owners and their contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the rental.

11.2 The Owners will give the Visitor reasonable notice of such requirements, and aims to restrict the working hours of their contractors to between the hours of 10.00 – 15.30. If this is not possible the Owners will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

12 Visitor Obligations

12.1 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. The Visitor agrees to make his or her party aware of these terms and conditions.

12.2 The Visitor agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period.

12.3 The Visitor must allow the Owners and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.

12.4 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the Owners or to any neighbours.

12.5 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal and recycling.

12.6 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation.

12.7 The use of candles or fireworks by the Visitor or his or her party at the Accommodation is not permitted unless expressly agreed in writing with the Owners.

13 Damages and Security Charge

13.1 The Owners recommend that Visitors hold personal insurance for accidental damage and personal liability.

13.2 If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to the Owners immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge will be made.

14 Occupation

14.1 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.

15 Water Supply

The Owners cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of the Owners' reasonable control.

16 Weather

The Owners liability does not extend to weather related conditions that affect public roads, which subsequently cause the Accommodation to become inaccessible.

17 Comments/Complaints

17.1 Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the Owners. Reasonable steps will then be taken to assist the Visitor.

17.2 The Owners are committed to ensuring that any problems or complaints the Visitor may have whilst at the Accommodation are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify the Owners or refusal of reasonable rectification may affect the Visitor’s right to compensation or repayment.

17.3 Visitors must provide a contact telephone number and suitable time for the Owners to communicate with them about problems or complaints. Visitors must allow access to the Accommodation by the Owners or their contractors to resolve problems or complaints.

17.4 Visitors must formally confirm any unresolved complaint in writing to the Owners within 28 days of return from holiday, addressed to: Mr. S. R. and Mrs. D.S. Pike, 21 Foxglove Drive, Groby, Leicester. LE6 0DL.

18 Arrival and Departure Times

18.1 The Visitor and his or her party must arrive after the arrival time (3:30pm on the first day of the holiday period) and depart before the departure time (10:00am on the last day of the holiday period), unless otherwise agreed with the owners.

18.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the holiday period and the Visitor must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

19 Right to Evict

The Owners may terminate the Agreement on notice, and in such case the Visitor and his or her party must leave the Accommodation, (without compensation being payable to the Visitor or any member of his or her party) if:

19.1 this is deemed necessary by the Owners where there is a serious breach by the Visitor of the Agreement or;

19.2 any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.

20 Governing Law

The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.